Shipping & Shipping Methods
Saans is proud to offer complimentary shipping on every domestic orders over $150.  Once your payment information has been verified, orders will be shipped by UPS or USPS. Most orders ship within 2 business days, and you will receive an email with your tracking information once your order ships. If shipment of your order is delayed for any reason, you will be notified immediately via email and given a revised ship date. For expedited shipping, please select this option at checkout. If you also require expedited processing, please email us at orders(@)saans.com, and we will do our best to accommodate your request.
 
Order Processing
We will dispatch orders within 2 business days from the date that we receive your order and credit verification has been confirmed. Orders placed on Friday after 1:00 PM EST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays.
 
Shipping Restrictions
Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. We cannot accept military APO/FPO addresses and PO Boxes for delivery. Some items may be restricted for import to destinations outside the US and to California.
 
TAXES & DUTIES 
Taxes and duties are calculated according to your shipping destination and itemized at the bottom of the Order Summary page. If you are shipping within the USA, sales tax will only be charged on orders shipped to the following two states: New York and New Jersey. SAANS is not required to and does not collect sales or use tax in any other states, however your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Saans and pay use tax on those purchases unless exempt under local State law.


Taxes & Duties for International Orders
Outside the USA, most destinations are shipped to on a DDU (Delivery Duty Unpaid) basis, which means that all relevant import taxes and duties will not be included in the final purchase price. 


When an international destination is selected, the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the destination country in order to release your order from customs.
 

Please note that you will be solely responsible for any additional customs charges, import duties, local taxes or other fees that may be incurred when your order reaches its destination country. We cannot control or be held responsible for any customs delays.

We also cannot be held responsible for any issues with delivering packages that arise from customers providing incorrect or incomplete addresses, refusing a package, not paying customs fees, or failing to respond to notices from the local postal carrier.

We ship to the following countries on a DDU basis:

 
Australia Austria Bahrain
Belgium Brunei Bulgaria
Canada Chile China
Croatia Cyprus Czech Republic
Denmark Egypt Estonia
Finland France Germany
Greece Hungary India
Ireland Italy Japan
Jordan Kuwait Latvia
Lithuania Luxembourg Malaysia
Malta Monaco Netherlands
New Zealand Norway Oman
Philippines Poland Portugal
Puerto Rico Qatar Romania
Saudi Arabia Singapore Slovakia
Slovenia South Africa South Korea
Spain Sweden Switzerland
Thailand United Arab Emirates United Kingdom

United States
Venezuela